Placing An Order

Rest assured that these blank tapes will not be charged. If there are blank tapes, we will either refund any payment made for the units or they will not be charged on your invoice.

Yes indeed! It will depend on the total size of your order. Where we save time by doing things in bulk, we like to pass the benefit on.

Yes collect throughout the whole of the UK. Alternatively, you may visit us too so that we can go through the variables together. Just call us in advance to make an appointment at a suitable time please.

We would generally advise using a tracked service to get your photos, film or audio tapes to us – i.e Royal Mail Special Delivery or Parcel Force 24/48

Tip: If your package is large and moreover heavy, it tends to be more cost-effective to organise this through a courier such as DPD, Fedex or UPS.

Package up your media well in a box and be sure to include your Supaphoto customer order number inside the package. Please ensure that the package is securely sealed and also write our address on the outside of the package. It’s also a good idea to add the return address on the package somewhere for peace of mind.

Packaging your media in a secure cardboard box is always the best option to deliver your order to us safely. If you have a smaller order, a jiffy bag will typically suffice. In the case of photos, slides and negatives, please ensure that the package cannot be bent in the post when sending and be sure to highlight that there are any small items such as slides on the outer wrapping.

Never please send media to us in paper envelopes as they tear far too easily. Please can we respectfully ask you to avoid using also ‘void fill chips’ which create a bit of a mess when unpacking! Likewise, it’s a good idea not to wrap any items one by one please!

Yes indeed, unless it is otherwise requested, all of your original media will be returned with your digitised versions.

USB Memory sticks are available as an option when choosing your preferred output choice. Many people opt for them in addition to the cloud access and DVDs since they are such a handy and convenient way of storing your memories. People often refer to them as ‘plug and play’.

Just plug into to your computer to start. From there you can conveniently make a back-up copy onto your computer’s hard drive to safeguard them. You can also so easily pass onto to your friends and family.

What can you do with your memory stick? Well, the options are extensive:
Viewing them on a pc, laptop, tablet or phone
Allowing friends and family to view too
Storing them

making safety back-ups
A back-up to an online cloud storage facility
Renaming and reordering files

DIY editing

Making DVDs from any files